E-Grant System FAQs
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For general FAQs, click here.
What if I don’t know my login/password?
What if I don’t know if my organization has applied to Medina before?
Am I eligible to re-apply now?
Please contact us [email protected] or (206) 652-8783 for any of the above questions, or anything else not listed below.
What if I know my login, but forgot my password?
Use the “Forgot Password” link on the login page, or contact us to have it reset for you. To change your password once you are logged in, click “Edit Profile” in the dropdown menu at top right.
I’m new to my organization, and taking over for someone who had a login/password already. Can I log in and click “Edit Profile” to change the old contact information to my new information?
No. Please do not overwrite an existing/inactive user’s contact information, even if you have taken over their position. Instead, please contact us with the new user’s name, title, email address, and phone number to have a new contact added. Any current grant requests and follow-ups will be re-assigned to the new user.
Can multiple users access the same grant request?
Yes - Here's how it works:
What if I don’t know if my organization has applied to Medina before?
Am I eligible to re-apply now?
Please contact us [email protected] or (206) 652-8783 for any of the above questions, or anything else not listed below.
What if I know my login, but forgot my password?
Use the “Forgot Password” link on the login page, or contact us to have it reset for you. To change your password once you are logged in, click “Edit Profile” in the dropdown menu at top right.
I’m new to my organization, and taking over for someone who had a login/password already. Can I log in and click “Edit Profile” to change the old contact information to my new information?
No. Please do not overwrite an existing/inactive user’s contact information, even if you have taken over their position. Instead, please contact us with the new user’s name, title, email address, and phone number to have a new contact added. Any current grant requests and follow-ups will be re-assigned to the new user.
Can multiple users access the same grant request?
Yes - Here's how it works:
- Each request is primarily tied to the user who logged in initially and started the LOI (this is the "applicant"). Requests can be manually re-assigned as needed (i.e., in the case of staff turnover)—please contact us and we can do this on the back end.
To add additional users ("collaborators") who can access a specific request, follow the steps below or watch this video tutorial: - Once a request has been started, click the blue "Collaborate" button at the top right of the form (from either the LOI or Application stage).
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- Once the collaborator is logged in to the dashboard, click the tab that says "Collaboration Requests" to view all requests for which you are invited to collaborate.
- Click the blue "Edit" link to the right of the form name to view/edit that request. If someone has invited you to collaborate but you cannot edit the form, then you only have permission to view.
- A collaborator can add themselves permanently to the organization record by clicking the pencil icon near the "applicant information" at the top of the dashboard, and completing the registration process. This will allow them to initiate new requests in the future.
- Collaborators will retain access to all forms and follow-ups for the request, unless the applicant removes them by clicking the blue "Collaborate" button again, then clicking the red "X" next to the collaborator email address.
What if someone on my team wants to review past requests, but they don’t need to edit the current one?
We can add multiple users within an organization. Please email us with the name, title, email address, and phone number of anyone who would like an additional login (or you may log in and invite them to collaborate on that request, selecting the "view" option - see above). To view past grant requests, log in and click “Organization History” from the menu of your dashboard.
Why can’t I see a current or previous request when I’m logged in?
If you don’t see the request you’re looking for on your dashboard, it is probably “assigned” to someone else. Please contact us to determine which login it falls under, and let us know if you want it re-assigned. You may also ask the applicant to invite you as a collaborator (see above). To view all requests from your organization, click “Organization History” from the menu.
My organization’s address listed is not the mailing address, or is not current.
Thank you for letting us know! Please contact us to update organization address, or any other organizational information. This will avoid any delay in your receipt of mailed grant decisions or grant awards.
My organization has a fiscal sponsor. Am I eligible to apply?
Yes. You will register an account with the fiscal sponsor's EIN, and note in your organization name "[Organization] - fiscal sponsor: [Name]" for clarity. Some questions on the LOI and/or Application apply specifically to organizations with a fiscal sponsor - please be sure to answer these questions. Please email [email protected] before registering or applying, if you have any questions.
Do the character counts on forms include spaces?
Yes, character counts do include spaces. We encourage applicants to prepare answers in a Word document first, in order to back up data and preview character counts. **Please note: as of May 2021, we have maxed out character limits on longer narrative questions and provided guidance on preferred length of responses if applicable. This is to reduce the burden on applicants having to edit down responses to fit within shorter character limits. The online system we use has a maximum text field of 10,000 characters per question, but we do not expect applicants to fill all available space.
I am a contractor working for multiple organizations. Can I use the same login (email address) for all of them?
Unfortunately, no - the system allows each unique login (email address) to be tied to only one organization at a time. For the same user to have logins associated with multiple organizations, please set up a different email address for each one. If you do not have organization-specific email addresses for the various organizations you contract with, you can try this tip for creating multiple email addresses from a single gmail address by adding periods or plus signs into the email name. Alternatively, have someone else in the organization start the application, then invite you as a collaborator (see above). Feel free to contact us for help or suggestions.
Can I preview the LOI and/or Application questions before working in the E-Grant System?
Yes, you may preview the questions for our LOI and Application here. If logged into the E-Grant System, you can also click the gray button to the top right of each form that says "Question List."
Can I preview the entire request, including my answers, before hitting "Submit"?
Yes, you can preview the entire LOI or Application packet within the E-Grant System by clicking the gray button to the top right of each form that says "LOI Packet" or "Application Packet." This will create a PDF merge of the entire request, which you may review and save for your records.